Terms and Conditions

GENERAL ASPECTS
The use of the Website automatically assigns the condition of User and assumes the full and unreserved agreement of all terms included in this Terms and Conditions, in the actual version at each moment that accesses the website. If you do not fully accept any of this conditions, you should not access/use our website. By consulting, using or downloading the content of the website, you are agreeing to comply with the conditions set out in this document.
The User may browse the website without the need for any registration. However, some of the features of the website may be subject to registration.

SITE FEATURES

Registered User
In order to access more features, the User may register on the website. The User must complete a form, which, in addition to optional elements, must indicate the following data:
• First and last name;
• E-mail address;
• Password.

All information provided by the User must be correct and true. The User must update the provided information, whenever it undergoes any changes. The User is entirely responsible for any false, incomplete or incorrect statements made by the User and for the damages they may cause to the company or to third parties, with the information that it provides.
We will not be responsible for any damages resulting from the improper or negligent use of the password defined by the User for access to your account. You must ensure the confidentiality of your password.
Account Functionalities
The Registered User will have access to a personal area, with the data that he indicated at the time of registration.
Through the registration, the User will be able to access the data of its account and to make its change or definitive elimination. You can check your orders, returns and communications with the company.

Products Catalog (E-Commerce)
On the website, if store available, the products are sold by {name} with an office in {address}, registered with VAT {vat}. The product information presented on the website is intended only to provide a brief informative summary for best convenience and visitor information.
We take all reasonable efforts to ensure that the information and data contained on the website are accurate and update upon their introduction. However, updating or correcting this information is not guaranteed. We don't guarantee, express or implied, the accuracy or completeness of any information (including information about products and services) included on the website.
We reserve the right to change, delete or move any information on the website at any time without notice.

Users expressly accept and acknowledge that:
• The photographs presented on the website are merely illustrative, and Users should consult detailed information about the products and their features/specifications;
• The price displayed is the recommended price, however, there may be orthography mistakes to which we can not guarantee delivery if this is the case;
• We will use reasonable efforts to include accurate and update product information on the website. But, we can not guarantee it;
• We do not guarantee the stock availability of the products included on the website, nor do we assume responsibility for discontinued articles.

Delivery
Orders are shipped by a carrier and the amount to be paid for shipping is defined in the shopping cart, before finalizing your purchase and making the payment.

Returns

You have 15 days to exchange or return a product.

However, the product needs to be in perfect condition: unused and with the original box undamaged. You must return it to the following address:

Inarbel S. A (Dr.Kid)

Rua da Agrela, Nº219

4635-664 Vila Boa de Quires

MCN, Porto, Portugal

The shipping costs of returns are borne by the customer.

Dr.Kid does not accept exchanges or returns of personalized items, as is the case of personalized blankets.

To make an exchange/return request, you must send an e-mail to online@dr-kid.com, indicating the products to return/exchange. The return must be accompanied with the return form.

When the return/exchange is received, we will perform quality control and either refund or send the new product.

Dr.Kid reserves the right to refuse returns where the communication has been made outside the established period, where the articles are not in the same conditions in which they were purchased or have been purchased free of charge through hobbies conducted by the brand Dr.Kid. 

Payment Methods

In the online store you can make your payment through the options available in the shopping cart, these may differ by destination or by type of shipping selected, some of the payment options may have associated fees, if this is the case the amount is shown in the shopping cart before finalizing the order.

PERSONAL DATA AND DATA SECURITY
Please consult our Privacy and Cookies policy.

INTELLECTUAL PROPERTY
Unless otherwise stated, the contents of the website, text, graphics, photographs are copyrighted to the company, and its use is prohibited for commercial or non-commercial purposes.

LIMITATION OF LIABILITY
The User will be responsible for the content of the information sent or transmitted to the website.
It is known to the User that the use of the website may not be 100% secure, and there is a possibility that the information sent/received will be intercepted by unauthorized parties, and the company will not be responsible for communications security failures and will not assume any responsibility for the use your information by third parties.
The User acknowledges that access and browses the website may be disrupted and that website information may contain bugs, errors, technical failures, problems or other limitations. The website may contain links to other pages or be accessed through other pages. The company can not be held responsible for them, namely by the control of the contents, availability, operability or performance.
In the maximum terms permitted by law, the company excludes any liability, direct or indirect, for the use of the website.

FINAL DISPOSITIONS
In case of violation of these Terms and Conditions, we reserve the right to exercise any and all legal action. In addition, we reserve the right to, at its own discretion, cancel your account on the website, with or without notice to you.
The Terms and Conditions of use of the website are regulated in accordance with the laws in force.
If any terms described herein is found to be unlawful, void, or for any reason unenforceable, such terms shall be eliminated or reduced as provided by law, without affecting the validity and enforceability of other terms.
We reserve the right to change these Terms and Conditions without notice. The User is restricted to the version of the Terms and Conditions at the time of its use, so we recommend that you periodically check it.

The user has at his disposal for alternative dispute resolution our email: online@dr-kid.com, and the competent Alternative Dispute Resolution (RAL) entity in his area or use the European Resolution Platform Dispute Resolution, available at: http://ec.europa.eu/consumers/odr

Competent Entities for Alternative Resolution of Consumer Disputes
In the case of an online sale, the Consumer Conflict Arbitration Center corresponding to the consumer's domicile is competent.
In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:
1. CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Tel.: (+351) 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Tel.: (+351) 289 823 135; E-mail: cimaal@mail.telepac.pt
3. Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Tel.: (+351) 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Centro de Arbitragem de Conflitos de Consumo de Lisboa
Tel.: (+351) 218 807 000 / 218807030.
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Centro de Informação de Consumo e Arbitragem do Porto
Tel.: (+351) 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
Tel.: (+351) 253 422 410; E-mail: triave@gmail.com
7. Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Tel.: (+351) 253 617 604; E-mail: geral@ciab.pt
8. Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
Morada: Rua Direita, 27 - 1º Andar, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt
For more information see the Consumer Portal at www.consumidor.pt